Overall Happiness Rating
- 5 stars
Geek Team Studies
I recorded a claim report . My personal television ceased operating (blue display screen). I known as Best buy, they directed me to GEEK GROUP with a failed attempted to correct this problem. I paid $1500 for any television plus $398 your incredible guaranty if ever my personal television demanded her treatments, now i’m after a month waiting around for part to come in. no repair day, and each times we name they tell me it’ll may be found in WEDNESDAY, it’s been 4 WEDNESDAYS today. This has come the worst enjoy actually ever! They informed me which could possibly be to ninety days that i might need wait for the COMPONENT before they contemplate it getting changed. how do other individuals would with no points they buy and also for how much time become we suppose to wait when it comes down to things we spend additional warranty on to feel repaired? You shouldn’t pay a cent for guarantee. It is not worth it and it’s not planning to assist your situation by resting about and waiting for terrible service!
Purchased huge television from Best Buy on for $. Purchased NERD Squad, utter technology deal your set up and 1 yr. provider policy for $100. They set-up 4 appts., and terminated each appt. simply times before install. Each appt. terminated because of out-of-stock. But, ended up being informed each time that gear was a student in STOCK. Now, , got (5th find) another email of cancellation due to gear getting out-of-stock. We nonetheless would not have my personal latest TV, reimbursement of $ to greatest Buy, nor the nerd Squad cost of $. Had been told by ideal Buy Co., they would not reimburse the nerd team $100 charge.
Paid for a site contract for extreme television. Called a couple of times. They solution, take down information and say goodbye. Had a few appointments when it comes down to tech to arrive. They do not reveal plus don’t contact. Customer support does absolutely nothing. television nonetheless no longer working correctly. Best Buy is going to do absolutely nothing to fix the issueplete run around. Dont spend your hard earned money from the provider deals. They just don’t support them.
I got myself an item through Best purchase with a 2 season nerd Squad Protection strategy. I returned the merchandise (unopened) and got complete reimbursement easily through greatest Buy but nerd team refused to reimburse the expense of the safeguards plan. I attempted via mobile as well as web cam – both declined. If this have been claimed upfront when I purchased the plan there is no refund, I would n’t have order it.
Spinning an assessment because they had the ability to mend the problem for a passing fancy day after conversing with the supervisor in control. Solomon was available in to my personal residence and could correct anything I needed in the games computer system. Truly appreciated your fast feedback.
Consultation verified with nerd team customer service for 2-6pm as well as the agent phone calls me personally in the morning that they are coming to my room from 12-2pm that we’m maybe not home. Agent Solomon from Orlando Area Geek team tells me that i must reschedule my appt. Poor customer support.
One of the worst encounters. Have a LG washer and have nerd Squad coverage for 4 years. The equipment reduces in 3 months. Component is replaced by the outside business. Equipment once more reduces sdc sign up 4 instances in the last a couple of years. Each and every time the part was replaced. The 5th opportunity parts is actually replaced, we ask to have the device replaced. They let me know when the part is obtainable then there’s you don’t need to replace the entire equipment. So I reserve the consultation for them to put in the busted component.